Privacy Policy

1. Introduction

CompassLightHill ("we," "our," or "us") is determined to preserve your privacy. This document outlines our treatment of information while you interact with our webpage compasslighthill.sbs or when you utilize our yacht charter offerings.

Your agreement to the terms of this policy is indicated by your use of our services, and this document is aligned with privacy-related legal standards such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and further Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We receive personal details that you willingly supply when you:

• Reserve a yacht charter
• Reach us via our webpage or telephone
• Sign up for our periodic updates
• Complete forms on our webpage
• Engage in questionnaires or special offers

The data collected might cover:

• Name and contact information (e.g., email, phone number, address)
• Financial details (handled securely by third-party entities)
• Charter preferences and needs
• Contact details for emergencies
• Food preferences or health-related information (if given)

2.2 Automatically Collected Information

Our website automatically notes certain information about your electronic device and browsing actions:

• IP address and geographic details
• Type and version of your web browser
• Webpages visited and time spent on our site
• Sites that referred you to ours
• Technical specifications of your device (e.g., device type, screen resolution)

2.3 Cookies and Tracking Technologies

To improve your web experience, we engage cookies and similar tracking technologies. They aid us in:

• Maintaining your preset preferences
• Evaluating page usage and performance metrics
• Curating bespoke content for visitors
• Enhancing our offerings

Preference management for cookies can be conducted through your browser adjustments or our consent popup regarding cookies.

3. How We Use Your Information

The information we gather serves several functions, including:

• Service Fulfillment: To carry out yacht charter services, handle reservations, and establish communication concerning your bookings
• Client Support: To address your questions and deliver support
• Payment Management: To manage payments and handle financial documentation
• Safety and Security: To maintain safe operations and avert fraudulent activities
• Promotions: To forward promotional information and alerts, contingent on your permission
• Site Enhancement: To scrutinize visitor patterns and upgrade website capabilities
• Legal Observance: To adhere to applicable legal requirements

4. Information Sharing and Disclosure

We steadfastly refrain from offering, bartering, or leasing your personal information to independent parties. There are specific scenarios where your information might be disseminated:

4.1 Service Providers

We might communicate details with select service providers who help with: financial transactions; webpage hosting and maintenance; electronic correspondence promotions; data and performance insights; customer assistance.

4.2 Legal Requirements

There are cases where your information might be unveiled pursuant to legal mandates or in response to judicial processes, subpoenas, crises, or inquiries into potential dishonest or unlawful activities.

4.3 Corporate Transactions

Should a merger, procurement, or asset sale occur, your data could be part of the transferred assets.

5. Data Security

To prevent unauthorized access, amending, sharing, or decimation of your personal data, we enforce suitable security protocols. Such measures encompass encryption techniques, secure servers, controlled entries, routine verifications, and staff instruction.

Be that as it may, no digital transmission method or electronic storage facility is impenetrable. Absolute security for your personal data cannot be wholly assured.

6. Data Retention

Your information is retained only as required to fulfill collected purposes or conform with legal regulations. Typical retention periods are as follows:

• Charter bookings: 7 years (for taxation/legal purposes)
• Promotional communications: until unsubscription/deletion
• Web analytics data: 24 months
• Customer service interactions: 3 years post final communication

7. Your Rights and Choices

Included rights involve viewing, modifying, erasing (subject to legal conditions), transferring, and opting out from marketing correspondence, in addition to cookie management. To exercise these entitlements, reach out to us through the provided details.

8. External Services

8.1 Google Analytics

We utilize Google Analytics to evaluate site traffic. Users can exclude themselves using the Google Analytics Opt-out Browser Extension.

8.2 Social Platforms

There may be links to social media that operate under their unique privacy guidelines.

8.3 Payment Service Companies

Financial dealings are processed via third parties that comply with PCI DSS requirements.

9. International Data Transfers

Your data could be transmitted and processed outside your home country United Kingdom. We ensure appropriate protection measures are in place as per relevant privacy laws.

10. Privacy of Minors

Our offerings are not intended for individuals below the age of 13, and we make no deliberate effort to gather their data. Should such data be submitted, we urge immediate communication with us.

11. Privacy Policy Amendments

This Privacy Policy could be updated to mirror changes in our practices or legal dictates. Notifications of changes will be communicated through the updated policy presentation, emails to registered users, or announcements on our website. Your ongoing engagement after the modification date indicates your acceptance.

12. Contact Information

For inquiries about our Privacy Policy or our data-handling methods, please contact us at:

13. Adherence to Google Ads User Consent Policy

We are in compliance with Google Ads user consent policy. Amendments to cookie/tracking preferences can be made through our cookie settings at any time.